Refund policy

REFUND & RETURN POLICY

Effective Date: 25 August 2026

At Squish Attack, customer satisfaction is important to us. We carefully inspect our products before dispatch to ensure they arrive in excellent condition.

If you receive a product with a manufacturing defect, we will gladly review your return request in accordance with the policy below.

By placing an order through our Website, you agree to this Refund & Return Policy.

1. Return Eligibility

We accept return requests within 24 hours from the date your order is delivered.

Returns are accepted only if the product has a verified manufacturing defect.

To qualify for a return, the following conditions must all be met:

The return request is submitted within 24 hours of delivery.
The product has a manufacturing defect.
The product is unused and in its original condition.
The product has not been squeezed excessively, damaged, altered, washed, repaired, or modified.
The product is returned in its original packaging, together with any accessories or labels, where applicable.
Proof of purchase or order confirmation is provided.

All returned products are subject to inspection before a return, replacement, or refund is approved.

2. Manufacturing Defects

Examples of manufacturing defects may include:

Torn or damaged product upon arrival.
Significant production flaws affecting normal use.
Incorrect item received.
Missing essential parts due to manufacturing or packing error.

Normal characteristics of squishy toys are not considered manufacturing defects.

These include, but are not limited to:

Minor paint imperfections.
Slight colour variations.
Small differences in shape or size.
Minor packaging imperfections.
Normal foam texture variations.
Natural scent differences.
Small air bubbles or surface marks resulting from the manufacturing process.

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, we do not accept returns or exchanges in the following situations:

Change of mind.
Personal preference.
Accidental damage.
Improper use or misuse.
Products that have been used or played with.
Products damaged after delivery.
Normal wear and tear.
Products that have been stretched, torn, punctured, cut, exposed to heat, water, chemicals, or sharp objects.
Products returned without original packaging where applicable.
Returns requested after the seven (7) day return period.

4. How to Request a Return

To request a return, please contact us within 24 hours of receiving your order.

When submitting your request, please provide:

Your order number.
Your full name.
A brief description of the issue.
Clear photographs showing the product and the defect.

Our team may request additional information if required to assess your claim.

Return requests submitted without sufficient information may take longer to process.

5. Inspection Process

Once the returned item is received, it will be inspected by our team.

If the defect is confirmed to be a manufacturing defect, Squish Attack will determine the appropriate resolution.

If inspection determines that the product was damaged through misuse, improper handling, or normal wear after delivery, the return request may be declined.

Our decision following inspection will be communicated to you as soon as reasonably possible.

6. Approved Returns

If your return is approved, Squish Attack may, at its discretion:

Replace the product with the same item (subject to stock availability).
Replace it with a similar product of equal value.
Issue a refund.
Provide store credit where appropriate.

The method of resolution will depend on product availability and the circumstances of the claim.

7. Refunds

Where a refund is approved, it will be processed using a method agreed upon between Squish Attack and the customer, as Cash on Delivery orders do not involve electronic payment processing.

Refund processing times may vary depending on the agreed refund method.

8. Return Shipping

If a return is approved due to a verified manufacturing defect, Squish Attack may arrange the return through its delivery partner or provide instructions for returning the product.

If the returned item is found not to have a manufacturing defect or otherwise does not meet the conditions of this policy, the customer may be responsible for any applicable return or redelivery costs.

9. Damaged Packages

If your package appears visibly damaged upon delivery, we recommend inspecting the contents as soon as possible.

If you believe the product was damaged during transit, please notify us promptly and provide photographs of:

The outer packaging.
The shipping label (if applicable).
The product.
The damaged area.

Prompt notification helps us investigate the issue with our delivery partner where necessary.

10. Limitation of Liability

Squish Attack is not responsible for:

Damage resulting from misuse or improper handling.
Damage caused after successful delivery.
Normal wear resulting from regular use.
Minor manufacturing variations that do not affect the intended use of the product.
Customer dissatisfaction based solely on personal preference.